We support T/T bank transfer and credit card payments. If you have any other payment requirements, please contact our sales team for further discussion.
We support multiple shipping methods, including sea freight, air freight, express delivery, and multimodal transportation. We can also use your designated freight forwarder according to your requirements.
Most of our products come with a 12-month warranty. During the warranty period, if product damage is caused by quality issues, we will provide free replacement services. Specific warranty terms may vary depending on the product and can be confirmed with our sales representatives.
We have established after-sales service locations in Munich, Germany, and Silicon Valley, USA. We can provide on-site product guidance, technical support, and after-sales maintenance services.
Yes, we can provide samples for evaluation and testing.
The typical lead time for samples is 15–25 working days. For large-volume production, the delivery schedule will be discussed separately based on the specific order requirements.
(Logistics and transportation time are not included in the lead time.)
Currently, our planetary actuators, harmonic actuators, and micro actuators have a monthly delivery capacity of 10,000+ units. We have already completed mass production and large-scale delivery in mainland China.
Yes. We provide R&D customization services and can customize products based on your specific requirements, starting from product design. We also support relatively simple customization, such as appearance modifications and logo customization. In addition, if you require intellectual property ownership for customized products, we can provide corresponding support.
